top of page

A New Met for London

What this means for Londoners.

A New Met for London is our commitment to you, and it sets out three priorities for reform:

1. Community crime-fighting – working with Londoners to keep them safe

We will:

  • Work with communities to fight crime and anti-social behaviour, because Londoners have told us that’s a priority

  • Recruit an additional 500 Police Community Support Officers (PCSOs)

  • Put more officers and PCSOs into local neighbourhoods and make sure they’re delivering against the priorities of Londoners

  • Use data to better understand the demands we face and deploy officers to where we’ll make the biggest difference to communities

  • Strengthen specialist teams, with an extra 565 people who will work closely with local police teams and partners on investigating domestic abuse, sexual offences, and child sexual abuse and exploitation

  • Make it easier to contact us, whether by phone, digitally or face to face – each borough will have at least one 24/7 front counter

  • Continue to improve our 999 service so your calls get answered more quickly

  • Continue to work with our partners to ensure individuals in need of care and non-crime help get supported by the right agency, freeing up officers’ time to tackle crime

  • We will create a Victim Focus Desk to provide better support and advice

​

​

2. Culture change – embedding the values of policing by consent

We will:

  • Build a strong culture focused on delivering for London, maintaining high standards and better reflecting the diversity of the city we serve

  • Become a police service that doesn’t discriminate – tackling racism, misogyny and homophobia

  • Deal with discrimination wherever we find it, ensuring all cases are robustly dealt with

  • Take a more precise approach to the use of force and stop and search and carry out regular reviews to make sure we use these tactics properly

​

​

3. Fixing our foundations – setting the Met up to succeed

We’ll better serve London by organising and deploying our people better, giving them the training, equipment, and data and technology they need to use their powers precisely and cut crime. We’ll also develop the outstanding and diverse leaders we need to deliver the reform ahead.

​

Our people care about delivering More Trust, Less Crime and High Standards to keep London safe – we ask you to collaborate with us as we reform. Together, we will succeed in delivering A New Met for London.

​

If you’re interested in finding out what A New Met for London will mean for improving the service we give the public you can read the whole plan – www.met.police.uk/ANewMetForLondon

​

​

Our Principles

Our principles guide how we should make decisions to support us in delivering our mission of More Trust, Less Crime and High standards.

​

  • Communities-first: We will prioritise the Londoners we serve in everything we do. We will listen to them and work with them to solve problems.

  • Frontline-focused: We will prioritise officers and staff who work directly with the public, so they have what they need to provide the best service to Londoners.

  • Inclusive: We will be anti-discriminatory. We will seek to understand diverse perspectives and treat people according to their needs. We will create a workplace where everyone can thrive and is accessible and inclusive to all.

  • Collaborative: We recognise policing in London is at its best when the diverse communities we serve help us shape our response and the impact we have. We will take every opportunity to work with partners and our colleagues; to listen, reflect, learn and act.

  • Precise: We will make data and insight driven decisions informed by the best available evidence so we focus our efforts on achieving results with the greatest benefit to the public.

​

​

Our Values

Everything we do is underpinned by our values. These define how we behave and serve.

 

  • Integrity: I will always try to do the right thing. I will be fair and consistent in everything I do, being mindful of the impact of my actions. I will actively challenge those whose behaviour falls below public and the Met's expectations.

  • Courage: I will show courage by making tough decisions when needed. I will always challenge racist, homophobic, misogynistic and any other discriminatory and inappropriate behaviour. I will show humility.

  • Accountable: I will strive to build trust with the public, colleagues, and partners, by being open, honest and taking ownership for what I have done and why. I will admit when I make mistakes, learn from them and improve.

  • Respect: I will respect the rights of everyone I meet. I will listen to individual perspectives and needs. I will try my best to understand a diverse range of views and achieve the best possible outcomes for the public.

  • Empathy: I will care about communities and colleagues and try to understand their perspectives and experiences, at all times. I will be kind and listen and understand without judgement. I will take time to clarify and explain my decisions.

​

​

Further Information

bottom of page