Senior Business Analyst

Band 7: £44,347 - £50,549 per annum (inc. London weighting)

Fixed Term Contract - 18 months

3 Vacancies

Hours: 37.5

Accountable to: Associate Director PMO

Responsible to: Senior PMO Programme Manager

Base: Springfield University Hospital, Tooting (but may be required to travel to various Trust locations)

Liaises with:

Internal
- Associate Director of IT
- Head of IT
- Head of IT Application
- Associate Director of Performance and Information
- Trust PMO
- Chief Clinical Information Officer
- Heads of Service
- Senior Clinical Manager
- Trust Operational Staff
- Trust Involvement Team

External
- South London Partnership (SLP)
- NHS Digital
- External suppliers

Job summary

The Senior Business Analyst (SBA) will be directly responsible for providing business analysis expertise and support for a range of projects of varying complexity, involving technology, across the Trust.

Working with various Project Manager(s), this post will undertake business analysis tasks to research, collate, interpret and present requirements requested by business sponsors and stakeholders. The role will also assist in the design and in some instances development and testing of deliverables as well as fulfilling a project management role for small projects.

The SBA will work across multiple parts of the organisation liaising with colleagues up to Director level. The successful articulation of requirements and associated design is critical to delivering the stated benefits within the business case and the role will maintain an awareness of this at all times.

Delivery of requirements ultimately provides strategic or operational value that aligns to South West London and St Georges Trust’s (SWLSTG) strategic priorities. Such activity enables
AfC revised and approved 4th June 2019 (Clustered with CAJE 0843) Senior Business
Analyst Band 7

SWLSTG to further enhance the quality of care to all its patients and directly respond to the increasing cost pressures through use of technology to drive efficiency in its operations.

The SBA will also be expected to lead any improvement in the analysis and requirements management practises as part of how projects are delivered within the Trust.

Our values

Our values are in keeping with the NHS Constitution and our Behaviours Framework set the standards for how we plan and make decisions; deliver quality care; behave with each other and service users and recruit, induct, appraise and develop our staff. We are looking for staff who will help us live these values and help to make SWLSTG a better place for everyone

Main Duties

Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project

Understand how existing systems function supports current business processes and redesign them accordingly

Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge ‘wants and needs’ and negotiate on fundamental issues of design

Design testing scripts and criteria to enable business sign-off of the new system or functionality and manage the testing process

Undertake full responsibilities for work streams covering all aspects from customer engagement to delivery of the technical requirements and supporting achievement of the stated benefits

As required, directly manage the work of contract business analysts across the portfolio of initiatives ensuring compliance to correct practises

Key Responsibiities

Analysis and design

Undertake business analysis on both evaluation activity and formalised project work. Where approval is given to proceed provide business analysis support throughout the lifecycle covering requirements analysis, functional design, user testing and supporting business change
Specifically gather user requirements through initiation of 1-2-1 stakeholder sessions or facilitated workshops. Support the project by modelling functional and data requirements using structured analysis techniques. Produce documentation that aids business comprehension and sign off whilst providing sufficient level of detail to engage with internal technical teams and third party IT suppliers
Provide key inputs to both the project manager and third party suppliers in advising on technical feasibility and costs validated against the business case to ensure viability. Contribute on an on-going basis to queries and points of clarification as the project progresses
Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results
Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes
Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation
When required, undertake third party software package evaluation using formal evaluation techniques
Lead the analysis and testing contributions as part of the creation of an IT Project Delivery Framework for the deployment of technology

Relationships, Management and Communication

Develop a network of relationships with key people and user groups across the Trust. In doing so build increased knowledge of the Trust operations and how technology interacts. Ultimately be seen as the ‘go to’ person
Specifically work with designated stakeholders to analyse, research and document requirements
Present potentially highly complex or sensitive information to a broad group of individuals and stakeholders
Through facilitation, formulate and agree with stakeholders a definitive statement of requirements. As appropriate use own knowledge, skills and expertise to positively influence others in reaching agreement
Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises
Provide reports and presentations to senior stakeholders project boards as required
Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities
Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding

Planning and Organisation

For work streams undertake detailed planning, as appropriate, covering all the phases of the project lifecycle from analysis to post live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes
Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales

Benefits and Financial Management

As part of documenting requirements, clearly align these to financial and non-financial benefits. At all times maintain a focus on the stated aims of the business case and challenge stakeholders if requirements are viewed as divergent
Maintain an awareness of the strategic aims of the Trust. Through a detailed understanding of the operations in conjunction with technology capabilities, identify new opportunities that further advance the strategy
In the event of managing work streams ensure active management of any associated budgets
Adhere to all Trust financial policies including the proper creation and approval of relevant supplier purchase orders and invoices

This job description is a reflection of the current requirements of the post and may be subject to review and amendment in light of any future changes and/or developments. Any such review will be carried out in conjunction with the post holder and relevant line management.

The post holder may be asked to carry out any other duties as may reasonably be expected of them at any time commensurate with their grade and will be expected to work out of any of the Trust premises across the geographical areas covered

Person Specification

Experience

Essential

Experience of capturing business requirements, traceability of requirements through to high level design and implementation
Process mapping, documentation and analysis
IT enabled business change in a large organisation with multidisciplinary teams
Experience of change management on projects with clearly defined benefits and benefit measures
Experience of stakeholder management from peers to director level.

Desirable

Knowledge of mental health services
NHS Experience

Training & Qualifications

Essential

Educated to Master level or equivalent experience
Evidence of Continuing professional development
Recognised business analysis/Requirements

Knowledge & Skills

Essential

Has a good knowledge of a wide area of information systems concepts and practice, both within and beyond own organisation, including all stages of systems development.
Knowledge of clinical applications
High level analytical and evaluative skills relating to business process change
Knowledge of Principles and practice of good system design.
Understand and able to utilise a range of business Improvement techniques
Understand impact of change on individuals and organisations
Excellent verbal and written communication skills across the organisation to board level and across other external organisations/agencies. Able to challenge colleagues in an effective way.
Understanding of PRINCE2
Intermediate IT skills to include MS Word, Outlook, MS Visio and Excel
Proven ability to multi-task and prioritise a busy workload
Good influencing and interpersonal skills
Ability to write and present clear, concise reports and statistical information
Ability to work on own or as a member of a team
Ability to facilitate co-operative working
Ability to keep overall objectives and strategies in mind, and not being deflected by matters of detail

Desirable

Understanding and application of different development styles.
Knowledge of Software tools which automate or assist part of the development process
Knowledge and experience of Servelec Open RiO

Other

Essential