Band 6: £36,481 - £44,044 per annum (inc. London weighting)

Fixed Term Contract - 18 months

2 Vacancies

Hours: 37.5

Accountable to: IT Systems Administration Manager

Responsible to: IT Systems Administration Manager

Base: Springfield University Hospital, Tooting (but may be required to travel to various Trust locations)

Liaises with:

Senior IT Systems Administrator
Heads of IT department as necessary

Trusts’ Managers & Staff / Systems Users

Job summary

To contribute to the delivery of the server infrastructure in accordance with SLAs.

The day to day system administration of a number of Clinical Information and Corporate Systems across all customer areas, so as to ensure accurate and timely information is available to staff, management, users and other stakeholders.

To work closely with the IT Systems Administration Manager and IT Team so as to ensure that systems are being used to its optimum within the Trust

To support the systems trainers in the development and delivery of Clinical Information and Corporate Systems training with an appropriate level of participation as and when required.

To contribute to and support the operation and maintenance of all corporate server hardware.

To contribute to IT policy development, implementation and enforcement.

Our values

Our values are in keeping with the NHS Constitution and our Behaviours Framework set the standards for how we plan and make decisions; deliver quality care; behave with each other and service users and recruit, induct, appraise and develop our staff. We are looking for staff who will help us live these values and help to make SWLSTG a better place for everyone

Key result areas

To assist with maintaining a fully functioning patient systems helpdesk service to all patient systems users (telephone, electronic and on-site as appropriate), including the coordination of cover during core office hours.

To administer all aspects of the patient systems application concomitant with the provision of a high-class user focused service, this may involve work outside of normal working hours.

To liaise closely with both internal and external IT helpdesks to maximise systems functioning at all times thereby minimising service disruption.

To assist with the systems database and application performance monitoring, across the Trust, and appropriate actions when necessary to address (potential) problem areas.

To assist with maintaining the integrity of the various systems databases and data using tools, specific systems, and technical support from systems Suppliers as required.

To contribute to the development and maintain appropriate and effective contingency, backup and disaster recovery plans for systems which are to be tested on an annual basis.

To maintain server hardware, O/S and patch updates in a timely fashion, to maintain CE+ accreditation.

To assist in the maintenance of the security (Confidentiality, Integrity and Availability) of all in-house hardware and software.

To support the IT Systems Administration Manager in ensuring that all policies and procedures associated with patient systems are being used, escalating issues as appropriate.

To ensure that patient/corporate systems are available to deliver the range of performance reports required by IT management and external organisations e.g. NHSD.

To attend the national user Groups when required as technical or systems representative.

To provide support to the development of systems to support the ever evolving requirements of the Trust.

To assist the wider systems teams in the development and delivery of systems training or developments with an appropriate level of participation as and when required.

To ensure that support staff working on the systems Support desk, are fully trained, and capable of carrying out all tasks in the absence of the IT Systems Administration Manager.

General

This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the postholder.

The postholder is expected to comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities and Confidentiality of Information.

The postholder is responsible for ensuring that the work that they undertake is conducted in a manner which is safe to themselves and others, and for adhering to the advice and instructions on Health and Safety matters given by Manager(s). If postholders consider that a hazard to Health and Safety exists, it is their responsibility to report this to their manager(s).

The postholder is expected to comply with the appropriate Code(s) of Conduct associated with this post.

South West London and St George’s Mental Health NHS Trust operates a no smoking policy. The Trust has been smoke free since 01 January 2006.

South West London and St. Georges Mental Health Trust is an equal opportunities employer. It is the policy of the Trust to ensure that no user of the service, past, present or future employee, or job applicant, receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation; in line with the Trust's Equality and Diversity Strategy

Person Specification

Experience

Essential

Experience of Server hardware and o/s.
Experience Microsoft Systems administration
Microsoft Patching
Certificate management

Desirable

Experience of the NHS environment
MS In-Tune
Corporate Applications
MS Windows 10
VMWare Virtualisation
CE+
MS SQL
MS ATP
Oracle Database

Training and Qualifications

Essential

Evidence of formal education and qualifications (A level or equivalent)
Formal ICT Qualification (e.g., SQL, Access etc)

Desirable

Full ECDL

Knowledge & Skills

Essential

Server Hardware/Architecture
Server Security and hardening
High level of general computer literacy
Microsoft Products/Applications
Ability to work as part of a team and in isolation as appropriate
Demonstrate interpersonal and communication abilities in verbal, written and presentational skills
Demonstrate organisational skills for developing, planning and evaluation