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G5 Engineering Technical Support Officer
Digital, Data & Technology
£27,664 per annum*
*Plus £3,339 London weighting
About the role
We are currently looking to recruit Engineering Technical Support Officers in our London or Leicester sites.
DDaT, Service Strategy & Development Department manages Operational Capability & Development and Targeted Intercept Engineering.
Service Strategy & Development’s manages the:
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Overall coordination of the agency’s investment strategy and roadmap for capability development and skills growth.
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Deployment of hi-end capabilities in support of live operations, providing NCA with capabilities for 21st century law enforcement.
Service Strategy & Development leads on specifying, designing, developing, delivering and supporting new technical capabilities (operational, business, back office and corporate) across the agency.
Key Responsibilities:
In a team of IT professionals, the Engineering Technical Support officers will be using their skills and expertise to:
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Participate in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit.
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Install, upgrade and support technical hardware, operating systems, software and peripherals.
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Provide support of incidents, problems and configuration and change processes which affect the infrastructure.
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Conduct application support – to include investigation and analysis of application issues, replicate issues on test systems and investigate databases and/or code to identify faults and produce/test proposed solutions.
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Provide technical advice and guidance to colleagues on software tools and applications.
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Working on on-premise and cloud infrastructure (AWS) to support and improve the systems that help tackle cybercrime. (NCCU)
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Review and implement system monitoring, identifying issues and making proactive decisions around system health. (NCCU)
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You will gain understanding of cybercrime learning from external threats using NCCU knowledge to harden own systems. (NCCU)
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You will operate in a DevOps way seeking to automate where possible. (NCCU)
Person Specification
You will need to demonstrate the below behaviours (assessed at interview only):
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Delivering at Pace
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Managing a Quality Service
You will also need to demonstrate the below technical criteria:
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Cisco network infrastructure - dealing with support, maintenance and upgrades
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Windows infrastructure – dealing with 2nd line support, maintenance and upgrades.
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Networking infrastructure – dealing with support, maintenance and upgrades.
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In-depth understanding of IT languages, web technologies and software packages.
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Good knowledge of Linux administration and configuration. (NCCU)
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Good knowledge of networking or virtualisation technologies. (NCCU)
You will also have the below qualifications or experience:
Desirable:
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Good understanding of ITIL V3/4 (DDaT / NCCU)
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ICND1 or CCNA.
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Knowledge of Amazon Web Services (NCCU)
Please note
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The NCA is a 24/7 organisation, and working patterns must support business requirements. You may be required to respond at short notice or outside of core hours.
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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To be considered, you will need to successfully complete an SC Enhanced clearance before commencing the role and achieve DV clearance within 12 months.
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On occasions officers may be required to travel throughout the UK and overseas.
