.png){kind=logo}
Home / About us
About us
Investing in strong foundations
What we want
-
Decent, clean and well-maintained offices;
-
Attractive meeting spaces for formal and informal meetings;
-
Suitable places for staff to have lunch and breaks away from their desks;
-
Modern and robust IT;
-
Fair and consistent working practices;
-
Investment in developing our staff;
-
An excellent induction process that helps people to work to our values.
​
What we don't want
-
Dirty, cramped offices;
-
Out of date and unreliable IT;
-
Unfair or inconsistently applied working practices;
-
Training as a tick-box exercise.
​
​
Our values
Empowered to improve
What we want
-
Take ownership of problems;
-
Focus on outcomes;
-
Hold yourself and others accountable;
-
Give and receive constructive feedback;
-
Proactively challenge what isn’t working;
-
Plan improvements to the things that aren’t working well;
-
Celebrate successes;
-
Recognise staff for a job well done;
-
Learn the lessons from when things don’t quite work out;
-
Innovate and try new things;
-
Have fun and enjoy your job.
​
What we don’t want
-
Not doing what we said;
-
Not trying new ideas to fix things;
-
Being defensive;
-
Blaming – looking for whose fault it is;
-
A bad atmosphere at work.
​
​
One team and vision
What we want
-
Support other teams and departments;
-
Deliver the vision together;
-
Share information and resources with other teams;
-
First try to help, even if it's not your responsibility;
-
Understand how what you do relates to the overall vision for the organisation;
-
Take the time to build good relationships;
-
Be clear which teams you need to work with;
-
Get to know what other teams do;
-
Make sure all colleagues feel valued and part of the team;
-
Acknowledge other people’s ideas.
​
What we don’t want
-
Putting the needs of the team before the needs of the organisation;
-
Passing the buck - saying, ‘that’s not my responsibility’ before trying to help;
-
Ignoring the impact of what you do on other teams;
-
Failing to support others that need our help.
​
​
Respect and openness
What we want
-
Embrace diversity in all ways;
-
Be polite and courteous;
-
Follow our guidelines for respectful communication;
-
Smile and say hello to people you interact with;
-
Talk to people rather than sending an email;
-
Seek other people’s ideas and listen to them;
-
Be honest with people;
-
If you can’t do something, let people know;
-
Be discreet when discussing sensitive issues or giving negative feedback;
-
Be truthful and open;
-
Let people know when there are things that might affect them.
​
What we don’t want
-
Being rude to people;
-
Ignoring people;
-
Avoiding people when they need to talk to you;
-
Not getting back to people when they contact you;
-
Criticising people in front of others.
​
​
