Head of Contract Management
Salary £63,901 - £71,733 per annum
Team: Contract Management
Reports To: Criminal Justice and Commissioning (CJC) Programmes & Neighbourhoods
Directorate: Criminal Justice and Commissioning (CJC)
Responsible For: Community Engagement Team
Grade: 3
Purpose of the Role
Responsible for developing and implementing a contract management strategy which supports commissioning intentions and the delivery of MOPAC priorities. Act as the strategic lead for contract management ensuring services are effective and deliver on time and on budget. Monitor contract compliance and manage risk effectively with a variety of providers. Lead a high performing team and promote quality and continuous improvement ensuring contracts are delivered to a high standard across MOPAC.
Main Duties and Key Accountabilities of the jobholder
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Act as strategic lead for Contract Management within MOPAC offering expertise, technical advice and guidance across teams / directorates.
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Develop and implement a consistent contract management strategy which robustly delivers against MOPAC priorities and achieves value for money.
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Lead on contracting activity focusing on initiation, decision points, contract compliance and managing risk effectively.
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Build relationships with providers to help resolve disputes and achieve key performance measures.
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Create and lead a high performing contract management team which is skilled and knowledgeable and works closely with other MOPAC teams / directorates.
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Work closely with Finance; set up a budgetary review process ensuring contracts are delivered within agreed financial envelopes and governance arrangements are in place.
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Ensure providers deliver to agreed quality and performance requirements.
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Build a quality assurance process to promote continuous improvement within the team.
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Work across teams, particularly the commissioning, partnership and engagement teams to ensure consistency and quality is achieved.
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Work across directorates to develop an evidenced based framework which will monitor impact and achieve outcomes.
Working Relationships and Contacts
The post holder will be required to develop and maintain effective working relationships with contractual providers across all sectors. Relationships will also need to be developed across the GLA family, partner agencies and their representative bodies, the Metropolitan Police and statutory and third sector partners.
Role Requirements
A proven track record of delivering successful contracts of varying value across the public sector which are innovative and meet financial and time commitments. Significant senior experience of developing, leading and managing successful contract management teams within the public sector. Possessing a good knowledge of policing and crime reduction strategies. Strong negotiation, influencing, communication, strategic and analytical skills. Demonstrable skill to build constructive relationships with a variety of providers. Experience of leading, motivating and inspiring teams and holding them to account to deliver strategic outcomes. Demonstrable skills to work across organisational boundaries, build rapport and motivate others to succeed.
The post holder will be expected to take on broader corporate responsibilities as may be necessary from time to time. This role will require the need to work outside office hours occasionally.
Required Competencies
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Extensive experience of managing high value, high performing and cost effective contracts within a public sector setting. Good knowledge of regulatory and governance management issues.
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Good financial acumen and ability to work closely with the financial team.
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Excellent ability to build relationships with a variety of providers across all sectors.
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Demonstrable skills to influence negotiate and resolve disputes with providers and key partners.
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A commitment to quality and achieving key performance indicators.
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Ability to work in a pressured environment and deliver MOPAC priorities at pace.
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Significant experience of leading teams to deliver outcomes, influence and hold them to account.
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Define and integrate clear structures, systems and resources to deliver an efficient and effective service.
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Excellent communicator with the ability to influence other organisations to achiever MOPAC priorities.
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Ability to work across teams and directorates to achieve MOPAC priorities.
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Making effective decisions - Identify and evaluate risks and options and develop MOPAC wide strategies to manage and mitigate.
MOPAC Organisational Values
The work MOPAC performs makes a significant contribution to the safety and security of Londoners and the organisation seeks to maintain and build trust and confidence with all its partners and the public it serves in discharging this important responsibility. To achieve this all MOPAC employees are expected to uphold the standards expected of those working in public service and demonstrate the following values in all they do;
Leadership;
Supporting and challenging ourselves and others to make Londoners safer
Contribution;
Giving our best in our roles and helping colleagues to achieve and develop in theirs
Innovation;
Willing to try new ideas to make things better, using research and evidence to prove what works and to learn from what doesn’t
Cooperation;
Bringing people and organisations together to better serve Londoners
Honesty;
Doing the right thing - behaving ethically, with integrity, impartiality and transparency
Respect;
Treating others as we would like to be treated ourselves
General Responsibilities
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To adhere to MOPAC’s Equality & Diversity and Equal Opportunities policies in all activities.
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To be responsible for your own health and safety and that of your colleagues and all others in the workplace, in accordance with MOPAC Health and Safety policies.
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To work in accordance with data protection policies and adhere to Freedom of Information policies where appropriate.
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To undertake such other duties as may be reasonably expected.
Management Responsibilities
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To ensure, with MOPAC’s CEO and, where appropriate, legal advisors, that the Mayor, DMPC and MOPAC fulfil their legal and audit related obligations, are statutorily compliant and respond efficiently and effectively to relevant London Assembly committees and sub-committees
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Fully contribute to the effective leadership of the organisation and the development of a delivery culture which enables MOPAC to improve and innovate and effectively deliver the Mayor and Deputy Mayor’s visions.
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To promote equality and inclusion across all of MOPAC’s programmes and employment through policy initiatives, personal example, open commitment, clear action and direction.
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Responsible for the effective management of performance and capacity with direct reports, confidently resolving people issues and supporting team members in their professional development and designing individual, team and corporate development. Undertake mentoring and coaching roles within the organisation ensuring the necessary development of skills and capabilities needed.
Apply Today
Interested candidates should email a CV with a covering letter, expressing their reasons for interest and why they think they are suitable to:
Covering letters should be no more than 2 pages.
Head of Contract Management
Closing date 6th April
Interviews 19th/20th April
Contract and Performance Officers
Closing date 6th April
Interviews 9th May
Contact
For an informal discussion regarding any of the position please contact:
Vicky Power
Becca Farnon
MOPAC COMPETENCY FRAMEWORK
Head of Service Competencies applicable to this post;
1. Delivering Outcomes
Delivers quality outcomes to meet strategic objectives
Works in partnership to support the delivery of local and corporate objectives. Drives local performance, vision and strategy, managing streams of activity and aligning to corporate objectives where relevant. Ensures a high quality service, balancing the needs of customers and stakeholders. Adapts and responds to shifting priorities. Deals with complex challenges, engaging with root causes and managing solutions. Reviews working practices and enables change to improve existing practices.
Manages risk through informed and reliable judgement
Implements plans and considers contingencies. Evaluates complex information to make proportionate and justifiable decisions and manage risk where appropriate. Sustains clear and robust governance over area of responsibility. Provides guidance to others, seeking it where appropriate. Promotes continuous improvement proactively by identifying, sharing and applying lessons learnt.
2. Organisational Influence
Provides strong leadership
Provides clear direction through visible, approachable leadership and leading by example. Values and motivates staff, dealing with their concerns in a consultative way. Manages and develops a positive working culture and equality practices within area of responsibility. Actively demonstrates the promotion of equality and valuing of diversity and helps others to do so. Develops from own experience and supports the development of others. Takes account of how own behaviour affects others.
Ensures professional standards are upheld and clearly communicates support for corporate vision. Manages performance and staff issues appropriately and fairly. Shows personal resilience and ownership of decisions. Upholds policy, legislation and regulations, influencing policy where practicable, and acts with integrity, challenging those who do not.
Develops effective strategic relationships
Establishes effective and inclusive communication processes where relevant. Influences and communicates effectively through a sound understanding of relevant stakeholder environments.
Ensures clear, two-way communication through listening and responding appropriately, learning and sharing information. Works collaboratively across and outside of MOPAC where practicable, upholding organisational reputation and managing risk to it.
3. Productivity
Manages the right resources to enable effective working
Forecasts resource requirements by evaluating complex factors and setting strategic business plans where practicable. Aligns available resources to achieve high quality service delivery and strategic aims. Reviews and maximises the capability of others to meet business need, ensuring they possess the right equipment and skills. Distributes work fairly according to capacity, knowledge and skills where relevant. Acquires and manages resources ethically and appropriately.
Manages and reviews resources to drive efficient practices
Drives a culture of efficiency through communication and involvement where practicable. Ensures efficient working through robust supervision and holding to account where necessary. Makes sound workload and deployment judgements to maximise efficiency as far as is appropriate. Manages budgets and resource related policy where relevant. Improves efficiency proactively through review, controlled change and optimising value for money.