Contract and Performance Officer x 2
Salary £39,273 - £44,846 per annum
Team: Contract
Reports To: Head Of Contract Management
Directorate: Criminal Justice and Commissioning (CJC)
Grade: 6
Purpose of the Role
Responsible for performance and performance information ensuring the consistent delivery of MOPAC contracts in order to meet the priorities set within the Police and Crime Plan. Ensure providers are held to account with a focus on continuous improvement, innovation and achieving value for money. Ability to work with a variety of criminal justice providers across sectors to achieve MOPAC contractual priorities. Work across teams and directorates to support contract delivery, ensure consistency, compliance and advise on new contractual arrangements.
Main Duties and Key Accountabilities of the jobholder
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Ensure the effective delivery and performance of MOPAC contracts focusing on value for money, contractual compliance and good outcomes.
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Be responsible for performance data in accordance with contractual obligations. Produce clear data in a timely manner and circulate to all relevant parties.
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Advise and be involved with in all stages of contract management including negotiations, contractual effectiveness and relationship building. Escalate significant risks to line manager.
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Build effective working relationships with providers, promoting accountability, risk management and continuous improvement. Where possible innovation should be encouraged .
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Set up and maintain regular contractual meetings to review performance and resolve any disputes at the earliest opportunity. Maintain accurate records and actions accordingly.
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Work closely with finance ensuring spending is regularly reviewed and services are delivered within the prescribed financial envelope, thus managing associated risks.
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Contribute to the development of new processes and procedures to ensure the effective delivery of contracts across the Directorate.
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Deliver and review a quality assurance process which ensures contractors maintain high standards.
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Work across MOPAC teams to ensure consistent contractual delivery and advise on new contractual arrangements.
Working Relationships and Contacts
The post holder will be required to help build and maintain effective working relationships across the GLA family, partner agencies and their representative bodies, the Metropolitan Police and statutory and third sector partners. There will also be working relationships with Safer Neighbourhoods Boards and Independent Custody Visit Scheme Boards.
Role Requirements
Significant experience of contract and performance management within a public sector setting. Possessing a good knowledge of policing and crime reduction. A proven track record of delivering high performance and innovative contracts of differing values to achieve organisational priorities. A strong ability to build constructive relationships with providers whilst holding them to account for delivery. Experienced at working across teams to ensure contractual compliance and consistency is achieved.
Required Competencies
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Experience of managing multi value high performance public sector contracts which are cost effective.
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Excellent communication skills with the ability to negotiate, influence and act assertively with a variety of providers across sectors.
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Ability to build constructive relationships with providers whilst holding them to account and delivering value for money.
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Experience of working across teams and directorates to ensure contractual compliance and consistency is achieved.
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Sound financial skills enabling budgetary planning and effective risk management.
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Skills to develop proposals and improve the quality of service.
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Deliver at pace and work flexibly in order to meet MOPAC priorities.
MOPAC Organisational Values
The work MOPAC performs makes a significant contribution to the safety and security of Londoners and the organisation seeks to maintain and build trust and confidence with all its partners and the public it serves in discharging this important responsibility. To achieve this all MOPAC employees are expected to uphold the standards expected of those working in public service and demonstrate the following values in all they do;
Leadership;
Supporting and challenging ourselves and others to make Londoners safer
Contribution;
Giving our best in our roles and helping colleagues to achieve and develop in theirs
Innovation;
Willing to try new ideas to make things better, using research and evidence to prove what works and to learn from what doesn’t
Cooperation;
Bringing people and organisations together to better serve Londoners
Honesty;
Doing the right thing - behaving ethically, with integrity, impartiality and transparency
Respect;
Treating others as we would like to be treated ourselves
General Responsibilities
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To adhere to MOPAC’s Equality & Diversity and Equal Opportunities policies in all activities.
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To be responsible for your own health and safety and that of your colleagues and all others in the workplace, in accordance with MOPAC Health and Safety policies.
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To work in accordance with data protection policies and adhere to Freedom of Information policies where appropriate.
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To undertake such other duties as may be reasonably expected.
Apply Today
Interested candidates should email a CV with a covering letter, expressing their reasons for interest and why they think they are suitable to:
Covering letters should be no more than 2 pages.
Head of Contract Management
Closing date 6th April
Interviews 19th/20th April
Contract and Performance Officers
Closing date 6th April
Interviews 9th May
Contact
For an informal discussion regarding any of the position please contact:
Vicky Power
Becca Farnon
MOPAC COMPETENCY FRAMEWORK
Specialist Competencies applicable to this post;
1. Delivering Outcomes
Delivers quality outcomes to meet objectives
Uses specialist knowledge and skills to support the delivery of relevant objectives. Ensures a high quality service, balancing the needs of customers and stakeholders. Manages a range of tasks, delivering to time and quality. Adapts and responds to shifting priorities. Deals with Challenges and generates solutions.
Manages risk through informed and reliable judgement
Uses specialist knowledge and skills to inform decision-making, and minimise risk where practicable. Provides guidance and support, seeking it where appropriate. Promotes continuous improvement proactively by identifying, sharing and applying lessons learnt.
2. Organisational Influence
Acts with Professionalism
Behaves appropriately, taking personal responsibility for own actions and setting a good example for other colleagues. Actively demonstrates the promotion of equality and valuing of diversity and helps others to do so. Develops from own experience and supports the development of others where relevant. Takes account of how own behaviour affects others.
Maintains a current understanding of specialist area.
Shows initiative, personal resilience and motivation to deliver a quality service. Upholds legislation, regulations and policy, acting with integrity and challenging those who do not.
Develops effective communications and working relationships
Builds effective relationships with customers, colleagues and stakeholders. Communicates effectively and inclusively with customers, senior managers and team members. Ensures clear, two-way communication through listening and responding appropriately, learning and sharing information. Upholds organisational reputation.
3. Productivity
Manages own time and relevant resources efficiently and effectively
Prioritises work and use of resources to meet relevant objectives. Ensures time and resources are used in a way that best meets customer and MOPAC needs. Uses MOPAC resources efficiently, ethically and appropriately. Shows support for efficient working.